American Customer Satisfaction Index: McDonald's restaurants in the U.S. 2000-2024
The American Customer Satisfaction Index (ACSI) score of McDonald's restaurants in the United States experienced an overall increase from 2000 to 2024. The famous burger company's ACSI score was 71 in 2024, up from the previous year's total of 69.
American Customer Satisfaction Index scores of McDonald's restaurants in the United States from 2000 to 2024
table column chart
| Characteristic | ACSI score |
|---|
| 2024 | 71 |
| 2023 | 69 |
| 2022 | 68 |
| 2021 | 70 |
| 2020 | 70 |
| 2019 | 69 |
| 2018 | 69 |
| 2017 | 69 |
| 2016 | 69 |
| 2015 | 67 |
| 2014 | 71 |
| 2013 | 73 |
| 2012 | 73 |
| 2011 | 72 |
| 2010 | 67 |
| 2009 | 70 |
| 2008 | 69 |
| 2007 | 64 |
| 2006 | 63 |
| 2005 | 62 |
| 2003 | 64 |
| 2002 | 61 |
| 2001 | 62 |
| 2000 | 59 |
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The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
Figures were not available for 2004.
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